Refund policy

Exchange and Return Policy

We value your satisfaction and strive to ensure you are happy with your purchase. If for any reason you are not completely satisfied with your product, we offer the option to exchange or return your item within one week of delivery.

Exchange Policy:

• Exchanges can be made for another product(s) of equal value to the original item(s).
• All exchange requests must be made within 7 days of receiving your product.
• The customer is responsible for all shipping costs associated with the exchange.

Return Policy:

• Returns are accepted within 7 days of receiving your product.
• Once we receive and inspect the returned item, a refund will be processed to your original payment method.
• The customer is responsible for all shipping costs associated with the return.

Please note that the product must be in its original condition, unused, and in the original packaging to qualify for an exchange or return.

For any further assistance, please contact us via WhatsApp: +972 54-315-7329 or E-mail: info@jerusalemherbs.com.